Returns & Exchanges
At True Botanicals, we want you to love your skincare ritual; if you are not completely satisfied with your purchase, we offer a 30-day return window for a full refund or exchange. Our goal is to ensure your skin thrives with our biocompatible formulas, and we are here to support your journey to a glow that lasts.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to begin the process and select the items you wish to send back.
Print Your Label
Once your request is submitted, a prepaid shipping label will be generated for you to download and print directly from your browser.
Pack Your Items
Safely place the products in their original packaging or a sturdy box, attach the prepaid label to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
After our team receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing